SE&N magazine review: Bosch Remote Portal
“Bosch’s Remote Portal is an excellent solution that’s perfect for integrators who need to manage constellations of cameras. It’s especially strong as a way to professionalise the management and maintenance of many compact CCTV systems in retail and SME applications, where it allows integrator administrators to deliver an elevated level of service across an entire customer list, no matter how large or complex.”
Remote Portal feels like a mature engineering solution
BOSCH’S Remote Portal is at the heart of a suite of very clever solutions that act as a bridge between installers, customers and their solutions.
It’s entire focus is about putting people and technology together with the lowest possible touch rate. Wherever you look with Remote Portal there are operational features that make life easier for every stakeholder by enhancing system operation and site security. Within Remote Portal, the Remote Connect, Remote Alert and Remote Maintenance functions are all free services.
Features of Bosch Remote Portal
Remote Portal supports all Bosch camera types, including older models, which can be upgraded so they can connect directly to the Remote Portal. DIVAR network devices can also connect. Bosch Remote Portal allows remote configuration of devices over any browser – this could mean less capable techs could install the hardware and more experienced techs remotely commission them – or it could mean the ability to install devices during quiet periods then commission them remotely from home or the office – anywhere there’s low latency internet.
It’s also possible to handle procedures like firmware upgrades – in fact, Remote Portal allows techs to do anything remotely that they could do on site, not counting actual installation of physical devices. Importantly, Remote Portal also allows coherent management of an installation company’s customers and a customer’s sites and devices through the creation of customer accounts. This means groups of cameras can be segregated and managed separately.
And installers can also monitor the health of these devices – they can get alerts to failed HDDs, failed power supplies and notifications a camera is disconnected. All this allows the installer to resolve issues immediately and to manage disparate solutions for multiple clients with maximum efficiency. Once you get your head around this, you start to appreciate just what a solid solution it is...
"Remote Portal has a way of simplifying what has always seemed intensely difficult"