Technical support
In case of a product malfunction, technical support will help you.
Contact our technical support
- All calls will be handled by dedicated agents in the solutions center
- Each call will be recorded
- Technical issues that cannot be solved in the first instance, will be forwarded to our senior expert solution group
- Before you contact technical support in case of troubleshooting, please review the troubleshooting guide and have the serial number of the affected product available.
We recommend that you leave the devices mounted and connected to clarify the fault. This way, our experts can still connect to the products for troubleshooting and recovery. Most cases of the incidents with no hardware failure can be resolved immediately. In case of hardware failure, we help you to clarify questions of warranty, service level, repair process or product exchange.
Before you contact technical support, please review the troubleshooting guide and have the serial number of the affected product available.
Troubleshooting guide
Based on this guideline, we can ensure you a proper and efficient handling of your reported problem.
- What is not functioning?
- What product seems to be affected?
- What are the symptoms of the product not functioning and how do they manifest? Provide snapshots if possible.
- When did the issue first arise? During commissioning or during operation?
- In what type of application/environment is the product installed?
- What is the serial number of the affected product? (in case of follow-up via Return material authorization (RMA)).
- How many Bosch devices/items are installed? Provide the configuration file.
- How are the products connected?
- Device type numbers (CTN) and Firmware version?
- What versions of Bosch Software are you using?
- Which 3rd party hardware/software including FW/SW versions are you using?
- What operating system including service pack version, language and adjusted time zone is used?
- What type of network setup is used? Please supply network diagram/topology (Layer 1)
- What type of switch and/or router types are used?
- What is the desired functionality of the system?
- Have you attended product training? If yes provide details.
Start troubleshooting process
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+40 256 306 641
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