Product Failure Form

Detailed Problem Description*

Please provide a description of the problem and a detailed description of the complete system so we can make sure that we can provide a quick and efficient response to your request. Detailed information you can find in our Guidelines to start initial troubleshooting.

Has the system/product been fully functional?*

Yes

No

Description of site infrastructure/network structure*

Please provide detailed information about the site infrastructure (incl. other products) and, if applicable, the network components.
This could prevent delays in finding a solution for your problem. Detailed information you can find in our Guidelines to start initial troubleshooting.

Product affected*

Product Number

Software Version

Quantity

1st field
Please provide one of the two options:

1. CTN
(Commercial Type Number e.g. VG5-7220-EPC4 or LBB1938/20 ) is the ordering number of a product.
It can be found on the product label or on the product box label.

2. Mat/N
(Material Number e.g. F.01U.270.276 or 4.998.800.450) is the unique identifier of a product.
It can be found on the product label or on the product box label.

3rd field
Please provide the quantity of defective Bosch devices in your installation.

Other related product(s)

1.1 Product Number

1.2 Software Version

1.3 Quantity

2.1 Product Number

2.2 Software Version

2.3 Quantity

3.1 Product Number

3.2 Software Version

3.3 Quantity

4.1 Product Number

4.2 Software Version

4.3 Quantity

5.1 Product Number

5.2 Software Version

5.3 Quantity

6.1 Product Number

6.2 Software Version

6.3 Quantity

7.1 Product Number

7.2 Software Version

7.3 Quantity

8.1 Product Number

8.2 Software Version

8.3 Quantity

9.1 Product Number

9.2 Software Version

9.3 Quantity

10.1 Product Number

10.2 Software Version

10.3 Quantity

11.1 Product Number

11.2 Software Version

11.3 Quantity

12.1 Product Number

12.2 Software Version

12.3 Quantity

13.1 Product Number

13.2 Software Version

13.3 Quantity

14.1 Product Number

14.2 Software Version

14.3 Quantity

15.1 Product Number

15.2 Software Version

15.3 Quantity

Direct Account Number

If you purchase directly from Bosch Security Systems, providing your direct account number will enable us to improve our service.

Name of Distributor, if applicable

Company Name*

First Name*

Last Name*

Email*

Phone*

City*

Postcode*

Country*

I hereby declare that I agree with the data protection notice. I agree that data submitted by me will be saved for contact purposes and for further inquiries. *

Technical Support Form

Product Failure