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After Sales Service

BOOST exchange

Complete exchange in a single trip on site

Advanced Exchange

If there is an issue with one of your products, we will provide you with fast and competent service through the advanced exchange. The advanced exchange is available for most of our products during the warranty period. In order to minimize system downtimes, a new or refurbished product is sent out immediately when you submit a request to us. Therefore, you can directly fix the problem on-site to ensure that the system is running as soon as possible.

Benefits

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Fast and easy advanced exchange service

Fast and easy advanced exchange service

Standardized processes ensure reliable and fast advanced exchange times. Over 80% of all exchanges are done within 2 days or less. A new or refurbished product is sent out immediately when you submit the request to us. Thus, enabling the best service for the end user with shortest possible reaction times.

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Minimum No. of site visits

Minimum No. of site visits

The advanced exchange service enables the shortest possible reaction times for solving project problems. Only with the advanced exchange service, is it possible to replace defective products and to fix any issues with one site visit instead of two, resulting in reduced service costs for our customers.

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Lowest possible system downtimes

Lowest possible system downtimes

The advanced exchange service ensures fast reaction times. Therefore, resulting in minimized system downtimes. Additionally, it allows our customers to provide the best service to the end user in a reliable way without high investments in stocking additional spare parts.

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