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After Sales Service

BOOST repair

Our engineering expertise for high quality repairs

Quality guaranteed

Your repair will be executed by highly qualified technicians with trained expertise. To guarantee high quality repairs, our team works closely with other technical departments like R&D and Quality Management. In addition, we do not just repair your device; we process it completely. Therefore, before the device is prepared for shipping, it undergoes an obligatory quality and safety check. If necessary, further tests are administered to ensure that it is working properly.

Benefits

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Reliable and fast repair times

Reliable and fast repair times

Our standardized processes ensure reliable and fast repairs. Over 80% of all repairs are completed within three days or less, enabling very short reaction times for our customers and end users. Additionally, shipping to and from our customers is included free of charge.

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High quality repairs

High quality repairs

We ensure high quality repairs by continuously training all of our repair technicians and using only original spare parts. Before shipping, mandatory detailed functional and safety tests, specified by engineers, are administored to ensure that the repaired product has the same quality, functionality, and performance as a new one. The broad scope of testing allows us to grant an additional warranty of 30 days not only to the repair itself, but on the complete product that was repaired.

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Fix repair price

Fix repair price

For most of our products, you will get a fixed repair price without any hidden costs. This includes transport costs, diagnosis, repairs, original spare parts, necessary updates if required, calibration, function tests, cleaning, and repair reports. This makes repair costs transparent and predictable before you send the product to us.

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