After Sales Service
Experts for trouble shooting
Technical experts around the world
We offer qualified technical support services for Bosch hardware and software products based on a three tier support model. The technical support team is available in a variety of languages via a web contact form, email, and phone. Not only do trained support staff provide product knowledge, they provide expertise when searching for solutions.
Security Knowledge Base
Extensive technical literature and application examples are available for reference, and training programs are carried out by people with vast experience in the systems, technologies and applications.
Is the product not functioning as designed?
You have installed or are installing a Bosch Security Systems product and it is not functioning as designed based on the technical specifications? Please contact Bosch After Sales technical support and make sure that you are prepared to address initial diagnostic questions listed below. Based on this guideline we can ensure you a proper and efficient handling of your reported problem. Not being able to supply below information could lead to a delay in finding the solution for you. Keep the serial numbers available in case a RMA is necessary.
▶What is not functioning?
▶ What product seems to be affected?
▶ What are the symptoms of the product not functioning and how do they manifest? Provide snapshots if necessary.
▶ Did the product work before or is it a new installation?
▶ In what type of application is the product being used?
▶ What is the serial number of the affected product? (in case of storage equipment or follow-up via RMA).
Detailed description of the complete system
▶How many Bosch devices/items are you using?
▶How are the products connected?
▶ Device type numbers and Firmware version incl. Build?
▶ What versions of Bosch Software are you using?
▶ What protocols are used (Bosch, ONVIF, Pelco, etc)?
▶ Which 3rd party hardware/software including FW/SW versions are you using?
▶ What operating system including service pack version, language and adjusted time zone is used?
▶ What type of network setup is used? Please supply network diagram/topology (Layer 1)
▶ What type of switch and/or router types are used?
▶ Is the system running in a Domain network?
Optional general information
▶ What is the desired functionality of the system?
▶ Where was product purchased from?
▶ Have you attended product training? If yes provide details.