Bosch Software Assurance
Keeping your security system in good shape
GO and PRO
Bosch Software Assurance is available in two options:
Bosch Software Assurance GO
Basic software maintenance and support service .
Automatically included for all software products, without additional costs .
Bosch Software Assurance PRO
Premium software maintenance and support service.
Can be ordered additionally for all Bosch software products and provides further services.
How can I be covered by the Bosch Software Assurance PRO?
To benefit from the Bosch Software Assurance PRO, you need to order a Software Maintenance Agreement (SMA).
- To place the order, please contact your local Bosch dealer
- You can buy the SMA for a new or existing system, it is valid for one year, but can be extended to up to five years by increasing the quantity of the SMA items
- The annual fee of the SMA is 12% of the license fee of the system
| Assurance GO | Assurance PRO | |
|---|---|---|
| Access to the Knowledge Base | Assurance GO ✓ | Assurance PRO ✓ |
| Access to the Security and Safety Academy | Assurance GO ✓ | Assurance PRO ✓ |
| Bosch Security Advisories (PSIRT) | Assurance GO ✓ | Assurance PRO ✓ |
| Device compatibility | Assurance GO Cameras released within two years after the release of your BVMS version* | Assurance PRO Compatibility with all new Bosch cameras |
| Technical support services during system commissioning (only within 90 days from initial activation): • via phone • via email • remote support | Assurance GO ✓ ✓ ✓ | Assurance PRO ✓ ✓ ✓ |
| Technical support services (after system commissioning): • via phone • via email • remote support | Assurance GO - - - | Assurance PRO ✓ ✓ ✓ |
| Requesting patches and hotfixes | Assurance GO - | Assurance PRO ✓ |
| Software upgrade to the latest release (including all new functionalities) | Assurance GO - | Assurance PRO ✓ |
| Data Security improvements with next software releases | Assurance GO - | Assurance PRO ✓ |
* More information can be found in the Knowledge Base
