Bosch Security and Safety Systems North America
customer servcie support call center

Customer Service

We're here for you!

Providing the highest level of service, to make it easier for you to do business.


Helping you make informed purchase decisions

Because the most critical stage of the sales process happens well before the purchase itself.

Contact Pre-Sales for:

  • Model numbers
  • Information on product literature
  • Pricing
  • Product availability
  • System configuration consultation
  • Requests for quotations

Customer Service

The Customer Service team is ready to get you the products you need as soon as you need them.

Contact Customer Service for:

  • Placing orders for products
  • Placing orders for product literature
  • Inquiries on existing orders
  • Product pricing and availability details
  • Credit return authorization


Responsive, efficient help with your account

Our experienced Credit team can quickly and efficiently assist you with your accounts receivable matters.

Contact the Credit Department for:

  • Account balances/statements
  • Invoice copies
  • Credit terms information
  • Billing disputes
  • Payment arrangements
  • Payment applications
  • Notification regarding upcoming projects that exceed established terms on your account

Online Ordering

The Customer Care Portal gives you the ability to place an order 24/7.

With this portal you can also:

  • Check the status of an order, complete with tracking.
  • Check your pricing on a part.
  • Check the availability of a part.
online ordering

Dealer Resources

Bosch is committed to helping you grow your security business and support you along the way to create a mutually profitable partnership.

Access tools and other resources that save you time and money, while helping you provide exceptional value to your customers.

dealer resources

Doing Business with Bosch

Customer servcie purchasing requirements

Purchase Requirements

Purchasing Requirements

In order to purchase directly from Bosch, you must have a qualified dealer account number provided by your Bosch District Sales Manager. Standard purchase order requirements apply, including credit card authorization and verbal purchase order agreements, if necessary.

shipping policy

Shipping Policy

Shipping Policy

We make every attempt to ship your order within 24 hours; in fact, we average 98 percent same-day shipping.

For same-day shipments, please place your order by 3:00 p.m. ET. If you have an urgent request after that time, please speak with a Customer Service Advocate.

Delivery Options

Bosch offers a variety of delivery options to help meet your requirements. You can also receive automatic delivery notification for UPS and FedEx shipments on a per order or permanent basis – just ask a Customer Service Advocate for more information

shipping policy

Electronic Data Interchange

Electronic Data Interchange

Electronic Data Interchange (EDI) is a computer-to-computer exchange of electronic documents, such as purchase orders, advance shipment notices, and invoices without the need for human intervention or paper documents.




The Bosch Security Systems Government Team is committed to providing an exceptional level of service to government officials and agencies. The group supplies extensive information such as pricing and product details specific to each agency or official, by utilizing both private and public resources including

The Government Team also utilizes Bosch’s professional, authorized government reseller base across the country to fulfill government agencies’ installation and service needs.

See a list of Government Authorized Resellers


Frequently Asked Questions


Get answers to common questions about order processing, sales channels, and other topics.