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Bosch Security and Safety Systems North America
Customer Service

Frequently Asked Questions

Why doesn’t Bosch sell fire or intrusion panels through distribution?

We sell through a dealer network of trained installers to ensure our products are installed correctly.

How do I become a dealer?

To become a dealer, please contact Customer Service. We will assist in getting you connected with the regional sales manager in your area. In order to purchase directly from Bosch, you must have a qualified dealer account number provided by your Bosch Regional Sales Manager. Standard purchase order requirements apply, including credit card authorization and verbal purchase order agreements, if necessary.

Is there a minimum order quantity?

No minimum order quantity in most cases (only a few items are sold in batches)

Is there another way I can check order status besides a call or email?

Yes – you can sign up for our Customer Care Portal. This allows you to log in and check status on all orders once they are placed in our system. Add the link for Customer Care Portal.

I have an item I need to return. What is the process to do so?

For credit returns, contact our Customer Service Center

Before returning any products to Bosch Security Systems, you must obtain a return material authorization (RMA). This policy applies to all product returns, including warranty repair/exchange,

For repair returns, please contact our Repair Center

I have credit card terms. How do I manage my credit card data with Bosch?

To set up your account please contact the Customer Service Department at 1-800-289-0096. Customer Service will then be able to get you connected with our self serving website where you can register your cards.

Where do I submit Purchase Orders?

Purchase orders for security products can be submitted via email to orders@us.bosch.com

For all Communication purchase orders they can be submitted to buv.orders@us.bosch.com

Or you can submit your order via fax at 1-800-315-0470. Our center is staffed Monday to Friday, 8 AM to 8 PM ET.

How do I determine who my sales rep is?

The best way is to contact Customer Service, or search using our online locator

How can I find out pricing and availability for a product?

You can find pricing and availability by contacting our Customer Service Department either by phone at 1-800-289-0096, emailing a Customer Service Advocate at orders@us.bosch.com, Or signing up for our Customer Care portal to check online.

Please be sure to include the quantity you are looking for so we can ensure we can fulfill your request.

Can I order online?

Yes – you can sign up for our Customer Care Portal, this allows you to place orders online as well as check pricing and availability.

To sign up please visit our Customer Care Portal

What is EDI?

Electronic Data Interchange (EDI) is a computer-to-computer exchange of electronic documents, such as purchase orders, advance shipment notices, and invoices without the need for human intervention or paper documents.

How late can I submit an order to have it ship same day?

We make every attempt to ship your order within 24 hours; in fact, we average 98 percent same-day shipping. For same-day shipments, please place your order by 3:00 p.m. ET. If you have an urgent request after that time, please speak with our Customer Service Department.

How do I sign up for Bosch Cellular?

Register at installerservices.boschsecurity.com

Where do your products ship from?

Orders for our security products ship from our main warehouse in Greer, SC.