Frequently Asked Questions
Why doesn’t Bosch sell fire or intrusion panels through distribution?
We sell through a dealer network of trained installers to ensure our products are installed correctly.
How do I become a dealer?
To become a dealer, please contact Customer Service. We will assist in getting you connected with the regional sales manager in your area. In order to purchase directly from Bosch, you must have a qualified dealer account number provided by your Bosch Regional Sales Manager. Standard purchase order requirements apply, including credit card authorization and verbal purchase order agreements, if necessary.
Is there a minimum order quantity?
No minimum order quantity in most cases (only a few items are sold in batches)
Is there another way I can check order status besides a call or email?
I have an item I need to return. What is the process to do so?
I have credit card terms. How do I manage my credit card data with Bosch?
To set up your account please contact the Customer Service Department at 1-800-289-0096. Customer Service will then be able to get you connected with our self serving website where you can register your cards.
Where do I submit Purchase Orders?
How can I find out pricing and availability for a product?
Please be sure to include the quantity you are looking for so we can ensure we can fulfill your request.
Can I order online?
What is EDI?
Electronic Data Interchange (EDI) is a computer-to-computer exchange of electronic documents, such as purchase orders, advance shipment notices, and invoices without the need for human intervention or paper documents.
How late can I submit an order to have it ship same day?
We make every attempt to ship your order within 24 hours; in fact, we average 98 percent same-day shipping. For same-day shipments, please place your order by 3:00 p.m. ET. If you have an urgent request after that time, please speak with our Customer Service Department.
Where do your products ship from?
Orders for our security products ship from our main warehouse in Greer, SC.