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Bosch Security and Safety Systems Global
Multi Store Retail Stage

Retail security solutions to reduce loss, manage technology, and support the business

Securing retail stores is demanding. The pressure to ensure the safety of employees and customers, minimize costs, and maximize profits makes it essential to reduce shrink, prevent inventory loss, and efficiently manage a wide variety of risks. Meeting these requirements means understanding legacy systems and new technologies, staying up to date on industry regulations and the needs of other internal departments, and finding the right solutions for numerous challenges.

Reduce loss

Remove opportunities for theft from employees, deter shoplifters, detect after-hour intruders, and organized retail crime

Manage technology

Maintain legacy system investments and implement new technology across stores

Support the business

Help the company to increase efficiency and understand customer needs and preferences using real-time data

Bosch security solutions for multi store retail

Detect suspicious activities

Detect suspicious activities

Detect suspicious activities

Recognize suspicious behavior to deter crimes or other serious situations before they become a problem. Intelligent security cameras help to detect unsafe behavior or actions that may indicate an event is about to occur. With built-in Video Analytics, the cameras can alert store personnel to vehicles parked in restricted areas, like fire lanes, people loitering outside of customer and employee entrances, crowd formations, people lying on the ground, and more.

Certain camera types can also create event notifications for loud or unexpected noises. This can alert security personnel to the possibility of an active threat that needs to be investigated and addressed quickly.

Cameras with built-in Video Analytics and audio alerts detect unusual activity in video, so that early action can be taken to prevent incidents and keep the area safe.

Detect suspicious activities
Investigate incidents quickly

Investigate incidents quickly

Investigate incidents quickly

It can take hours to search through recorded video to locate and evaluate events after an incident. Intelligent cameras enable fast searches by recording metadata of objects within, entering, or leaving an area, and storing it with the video images. By defining parameters, such as a person in a red shirt, people loitering, or vehicles waiting longer than expected, operators can narrow their searches to relevant incidents. With search rules tailored to finding critical events, Forensic Search enables operators to locate video of an incident within minutes for a much faster response.

Investigate incidents quickly
People counting

People counting

People counting for social distancing in retail environments

As the world moves towards the new normal, customers and staff need to feel safe with the number of people in shared spaces. Managing customer flow with staff has always been expensive, not to mention the extra workload. Stand-alone People Count solutions are an effective and efficient way to help navigate and manage crowds.

To support physical distancing, cameras with built-in video analytics count the people entering or exiting an area and then update digital signs with a simple traffic light system. The camera sensors and signage can cover single entrances or sync with multi-entrance software for larger areas.

People counting

Bosch safety solutions for multi store retail

Evacuate crowds during an active threat

Evacuate crowds during an active threat

Evacuate crowds during an active threat

Unclear announcements during an emergency can cause people to panic. In case of an emergency the voice alarm system sends out pre-recorded messages in multiple languages, thereby helping to manage large crowds and ensure a safe evacuation.

Public address (PA) and voice alarm systems (VA) used in conjunction with a fire system can improve the safety of crowded spaces during an emergency. In case the emergency is a fire, a certified integration of fire alarm and voice alarm is needed. This integration often has complex cable networks that do not allow operators to customize verification times for pre-defined areas. This could lead to unnecessary evacuations, in cases where operators were not quick enough to identify a false alarm. The ideal solution is a shift from a hardwired to an IP-based connection between the fire alarm and evacuation system. Verification times can be set up according to walking distance, with operators able to confirm alarms on mobile devices rather than just on the fire panel.

Evacuate crowds during an active threat
Fast detection of flames and smoke

Fast detection of flames and smoke

Fast detection of flames and smoke

See a fire before it spreads. Video-based fire detection uses cameras with intelligent algorithms to identify smoke and flames at the earliest stage. If an indication of fire or smoke is detected, an alarm is immediately triggered, and the location is pinpointed in the control room. This provides time-critical information that staff need to respond quickly to prevent damage to stock through fire or unnecessary activation of a sprinkler head. Video-based fire detection systems help to prevent loss of life, loss of inventory and stock, and other business disruptions.

Fast detection of flames and smoke

Bosch operations solutions for multi store retail

Monitor critical areas and systems

Monitor critical areas and systems

Monitor critical areas and systems

Areas like emergency exits must be clear and accessible at all times. With Video Analytics, cameras can identify objects blocking or people entering or exiting a designated area. If an emergency exit is blocked or someone uses it to enter or leave the shop, an alarm is automatically triggered. Using Video Analytics for object detection can reduce the risk of theft and loss, while simultaneously improving the safety of customers and employees.

An intrusion system can also monitor the status of a door during disarmed periods. The system can alert to a door propped or inadvertently left open, indicating the possibility of employee theft and preventing unnecessary heating and cooling costs.

Using the intrusion system to monitor critical systems unrelated to security – like refrigerated cases and freezers – ensures alerts are triggered if the temperature in a case rises above a certain threshold for longer than a pre-defined time. Store personnel are notified if action is needed to maintain the integrity of the stock, prevent spoilage, and reduce loss.

Monitor critical areas and systems
Monitor from a central control room

Monitor from a central control room

Monitor from a central control room

Optimize resources and reduce costs with a central monitoring system. Operators can easily view live and recorded video footage from up to 10,000 sites remotely and from a single platform. If new stores open, more cameras can be integrated into the system.

Using cloud-based video monitoring services, an in-house or third-party monitoring station can also verify alarms by accessing live video views remotely and comparing them to video snapshots from the time of the alarm. Plug-and-play camera connectivity provides live video and audio interaction with recorded evidence that allows operators to choose the appropriate escalation path for store alarms. Verified video response virtually eliminates false alarm fines, lowers labor costs, helps to stop vandalism, and more.

Monitor from a central control room
Manage queues

Manage queues

Manage queues

Long lines may leave customers dissatisfied and result in loss of profits and potential turnover for retailers. Cameras with Video Analytics technology can help store personnel effectively manage customer queues by alerting if lines exceed a pre-defined threshold. At this point, a message can play over the public address system and employee radios to request that another cash register open to reduce customer wait times.

Manage queues
Optimize customer experience and store operations

Optimize customer experience and store operations

Optimize customer experience and store operations

Without shopper data, stores may miss key information on the needs and preferences of their customers. In-Store Analytics provides valuable insights on the customer’s journey throughout a store, for merchandisers to use to improve customer engagement and for operations managers to enhance service.

In-Store Analytics is a camera-based solution that uses Intelligent Video Analytics to generate anonymous data about shopper movements in a store. It measures their journey through the store and tracks their engagement down to the level of a certain product fixture or display. This data is processed into performance results and visualizations, which enable retailers to optimize their product positioning and presentation.

Precise monitoring of customer traffic can help operations managers to identify peak times for scheduling staff to ensure exceptional customer service. Use real-time customer behavior data to make decisions that maximize customer loyalty and sales.

Optimize customer experience and store operations
Overview on retail security solutions

Bosch, a global retail security partner

A global retail security partner
Chicago

Walgreens

As the nation's largest drugstore chain, Walgreens aims to be America's first choice in health and daily living products. Each day, Walgreens provides more than six million customers the most convenient access to consumer goods as well as trusted, cost-effective pharmacy, health and wellness services and advice in communities across America.

Products:

  • More than 60 DINION and FLEXIDOME cameras
  • Instrusion alarm system, G Series Control Panel
  • Plena Public Address system

Faro

IKEA Mar Shopping

With a large IKEA store as well as 220 additional shops, IKEA Mar Shopping in Algarve, Portugal, is visited by thousands of shoppers every day. To ensure their security in the mall, a fully integrated security solution controlled by a single management software was needed.

Products:

  • Connected fire and intrusion alert system with 4,000 fire detectors and 520 sensors
  • 390 cameras with Intelligent Video Analysis software
  • Public address system with 1,100 ceiling loud speakers, 350 sound projectors, 72 XLA column loudspeakers
  • Bosch Video Management System (BVMS)

Warsaw

Hala Koszyki

The heart of every city beats in its market halls. Hala Koszyki, better known as the “People’s Bazaar” has been the Art Noveau-style meeting point of merchants and craftsmen on Koszykowa Street in Warsaw since 1908.

Products:

  • 128 moving and fixed cameras
  • Intrusion detectors and control panels
  • 120 Access control readers
  • 100 fire detectors
  • Bosch Video Management System (BVMS)

Shanghai

Mc Donalds China

The world’s largest restaurant chain, McDonald’s is now creating special dining experiences at a new generation of ‘flagship’ restaurants in China, seasoned with digital entertainment and high-quality sound.

Products:

  • Compact Sound Speaker System controlled via a digital Plena Mixer Amplifier
  • Complete loudspeaker package, consisting of a subwoofer networked with satellite speakers

Bangkok

Yves Rocher

At closing time in all 50 Yves Rocher stores in Thailand, Bosch awakes. We monitor every suspicious movement, record it in real time and provide instant playback in glorious high definition. The only problem? With security this good, there’s hardly anything to look at.

Products:

  • Indoor dome cameras
  • VDC-260 cameras
  • DVR-480 recording unit
  • Bosch Video Client (BVC)

Chicago
Faro
Warsaw
Shanghai
Bangkok

Our contact persons

Wayne Bidwell

Wayne Bidwell

Business Develop. Manager Retail
North America

Wayne Bidwell

Business Develop. Manager Retail

North America

“Upgrading panels to communicate over IP or cellular IP technology reduces communication failures, lowers your operations costs, and enables higher security and faster data transmissions.”

Using more than 30 years of experience, I aim to support the needs of our customers. My history as an integrator, system designer, consultant, and operations manager for alarm and fire equipment at one of the largest retailers in the nation has given me extensive industry knowledge and has proven beneficial for our customers. My focus is on listening to and learning from customers to help bring them solutions that solve their security, life safety, and business challenges.

If you want to discuss solutions that fit your company needs, connect with me on LinkedIn or through mail.

Wayne Bidwell
David Ewton

David Ewton

Business Develop. Manager Retail
North America

David Ewton

Business Develop. Manager Retail

North America

“Detection of red flag behavior, e.g. vehicles parked in the fire lane, is the first step in reducing loss. Store personnel need to have a process in place for who receives the alerts, how they respond, and how they measure successful responses.”

Focused on how technology can support retailers, in reducing shrink, enhancing safety, and improving merchandising. Through over 20 years of experience in all phases of system design, technical training and installation, I am able to maintain attention to detail while providing solutions to challenges in a dynamic technical environment.

If you want to discuss solutions that fit your company needs, connect with me on LinkedIn or through mail.

David Ewton
Luís Gomes

Luís Gomes

Business Develop. Manager Retail
Europe, Middle East, Africa

Luís Gomes

Business Develop. Manager Retail

Europe, Middle East, Africa

“Understand your customer needs by using real-time customer data will help to increase the efficiency of your company”

Through executing several projects for retail companies across regions, I am able to develop an integrated retail solution that will increase security, while simultaneously influence customer engagement and improves the efficiency of your company. Working closely with planners, architects and end-users, we discuss the use cases and support with creating solution scenarios.

Interested in discussing your retail security strategy with me? Connect with me through mail or on LinkedIn.

Luís Gomes

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